At Zoofreude, we are committed to delivering your pet products with the utmost care and speed. Please review our shipping policy to ensure a smooth and hassle-free shopping experience.
Shipping Methods & Costs
We offer various shipping methods to meet your needs. The cost of shipping depends on the delivery location, the size of the order, and the chosen shipping method. All shipping costs will be calculated and displayed at checkout before you complete your purchase.
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Standard Shipping: Typically delivered within 3–5 business days.
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Express Shipping: Fast delivery within 1–2 business days for urgent orders.
Processing Time
Orders are processed and shipped from our warehouse in [Your Country] Monday through Friday (excluding public holidays). Please allow 1–2 business days for order processing. Orders placed after [time] may not be processed until the next business day.
Shipping Destinations
Currently, we ship to the following countries within the European Union:
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Austria
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Belgium
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France
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Germany
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Italy
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Netherlands
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Spain
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[Other countries as per your actual service area]
Please check the checkout page to confirm if we deliver to your location.
Delivery Time
The delivery time depends on your location and shipping method selected at checkout. Please note:
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Standard Shipping: 3–5 business days
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Express Shipping: 1–2 business days
Note: These delivery estimates are provided by the carriers and may be affected by factors like weather, holidays, or customs clearance.
Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can track your package. You can also check the status of your order on our website under the “Order Tracking” section.
International Orders
At this time, we only offer shipping within the European Union. If you are located outside of the EU, please contact us at [your email address] to discuss shipping options.
Missing or Damaged Items
While we take the utmost care in packaging your products, sometimes issues can arise during shipping. If your order is damaged or missing items upon arrival, please contact us within 7 days of receiving your order with the following details:
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Order number
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Photographs of damaged goods (if applicable)
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Description of the issue
We will work with you to resolve the issue promptly.
Shipping Restrictions
Some products may be subject to shipping restrictions based on your location. If there are any restrictions related to your order, we will contact you directly.
Delivery Issues
In case of any delivery issues (delays, lost packages, incorrect address), please reach out to our customer support team at [your contact email] and we will assist you in resolving the situation.
Contact Us
If you have any questions or concerns about our shipping policy, or if you need assistance with your order, please don’t hesitate to contact us:
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Email: [Your Email Address]
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Phone: [Your Phone Number]
We’re here to help ensure that your pet products arrive safely and on time!